Customer Success Manager
Topsort
Posted
- Company
- Topsort
- Location
- Boston office or LATAM region; Bogotá, Bogotá, Colombia; Mexico City, Mexico City, Mexico; Santiago, Santiago Metropolitan Region, Chile; Somerville, Massachusetts, United States; São Paulo, Brazil
- Workplace
- hybrid
- Category
- Customer Service
dashboards data analysis sla spreadsheets sql ticketing
1+ years in B2B SaaS customer support/success/ops; strong analytics (spreadsheets/dashboards), excellent written/verbal communication, detail/organization, customer-first, comfortable with ambiguity. Bonus: ad tech/retail media/marketplaces, basic SQL, cross-functional with Product/Engineering, Spanish or Portuguese.